Support

Email Support

With your new EMR purchase, you get 30 days of free email support.  If you have any questions in this time frame, you can email us at support@daylite-emr.com and you will get a response within 24-48 hours.  For support needs beyond the  30 days, you can buy a support package from our web store.

Ticketing System

With our priority support package, in addition to the email option, you will have a log in to our web trouble ticketing system.  Any issues reported using the ticketing system will be looked at immediately and you will be notified of the progress.

Setup Assistance/Web training

If you require setup assistance or prefer web/phone training, these can be also purchased on our web store.  We will call you to schedule a time to assist in the setup of the software or to train you, whichever the case may be.